Returns, Refunds and Exchanges Policy
Jax Classics is committed to excellence. All orders are double checked and inspected, to ensure that your order is up to expectation. If for any reason, you are not satisfied with your purchase, we offer a return or exchange policy, within 7 day of purchase date.
How To Return An Item
Your item must be returned in its original unused condition. Unless there is a manufacturer defect, you must return the item within 7 days of your purchase. Include in your package a signed letter stating the reason for your return, and the original invoice. All return shipping cost to be paid for by the customer. If it’s our error Jax will cover the shipping costs.
Mail your returning item to:
Jax Classics cc
Items cannot be returned if they are used, damaged, torn, altered in anyway or not in a like new condition to be resold. Custom products cannot be returned, as artwork will be approved prior to manufacturing of them.
Handling Fee for retuned items
All orders are subject to a 10% handling fee, this will be deducted from your refund. We do not refund the original posting fee that you paid on the order.
You will be refunded within 7 days from receiving the stock back. Please ensure you provide us with your banking details. If paid via credit card the refund will be done to your card.
If your item/s are in like new condition, you may exchange them for a different size or colour. You will not be subject to a handling fee in this case, but you still will have to pay another courier fee .